FAQ & contact

“8 min de la plage, 2 de la gare, 15 de St-Nazaire”: you can park free of charge in the street, close to the building entrance.

“Maison avec terrasse plein sud à 7 min de la gare”: on-street parking close to the house is paid from Monday to Saturday, 9 am–noon and 2–7 pm. Pay at a parking meter or with PayByPhone. Parking is free from 14 July to 15 August, and all year north of boulevard des Belges, about a 4-minute walk from the house.

“Maison à 10 min du centre dans avenue privée !”: you can park right in front of the house on the property, in the garage, or opposite the house in the private avenue, without blocking traffic or preventing neighbours from getting out! All these options are free. Parking instructions are provided after booking and can also be requested beforehand. They must be followed; a €200 penalty applies if they are not.

Yes, a travel cot and a high chair are provided in “8 min de la plage, 2 de la gare, 15 de St-Nazaire” and “Maison à 10 min du centre dans avenue privée !”.

There is no travel cot or high chair in “Maison avec terrasse plein sud à 7 min de la gare”.

Yes, bath towels are provided at all three properties! Dark-coloured washcloths are also available in “8 min de la plage, 2 de la gare, 15 de St-Nazaire”.

Yes, cleaning is always included in the total price of your stay at all three properties! The property is cleaned between bookings.

Please still follow the check-out instructions and leave the property reasonably clean.

Yes, the beds are made before your arrival at all three properties! All household linen, including bed linen and bath towels, is included in the price of your stay.

In “8 min de la plage, 2 de la gare, 15 de St-Nazaire”, convertible beds remain folded as sofas. Everything you need for them — bed linen, pillows, duvets and so on — is in the cupboards.

In “Maison avec terrasse plein sud à 7 min de la gare”, the sofa bed also remains folded as a sofa when you arrive, with only the mattress protector and fitted sheet in place. The remaining bedding — pillows, duvet, duvet cover and so on — is stored away.

Yes, of course — all three properties have fibre-optic internet and Wi-Fi! Connection details are in the welcome guide, available through your guest page, which is accessible after booking once the rental agreement has been signed.

No, smoking is strictly prohibited inside all three properties.

In “8 min de la plage, 2 de la gare, 15 de St-Nazaire”, smoking is also prohibited in the shared areas… but there is a balcony! At both houses, smoking is permitted outdoors: on the terrace or in the street for “Maison avec terrasse plein sud à 7 min de la gare”, and on the terrace, in the garden or in the street for “Maison à 10 min du centre dans avenue privée !”.

Once you have booked, you receive a link to complete the welcome form, then sign the rental agreement. You can then read the welcome guide on your guest page, which is accessible after booking once the rental agreement has been signed.

The security deposit is due by bank card the day before arrival, or may be paid by bank transfer at any time before arrival, as agreed.

Once the rental agreement is signed and the security deposit is validated, all access instructions and the door code are sent by email in one message. Check-in is self-service, with no in-person key handover.

In “8 min de la plage, 2 de la gare, 15 de St-Nazaire”, you will also find physical keys inside the apartment for the rest of your stay.

Yes!

In “8 min de la plage, 2 de la gare, 15 de St-Nazaire”, there is room for a laptop on the living-room table, seating, a nearby power socket… and of course fibre-optic internet and Wi-Fi!

In “Maison avec terrasse plein sud à 7 min de la gare”, there is a desk with a computer monitor and a nearby power socket.

In “Maison à 10 min du centre dans avenue privée !”, there are two desks, each with a nearby power socket. Computer monitors are not provided.

In “8 min de la plage, 2 de la gare, 15 de St-Nazaire”, unfortunately not…

In “Maison avec terrasse plein sud à 7 min de la gare”, one pet is accepted for an additional €50.

In “Maison à 10 min du centre dans avenue privée !”, up to three non-dangerous pets are accepted, for an additional €50 per pet.

Pets require our express prior agreement at both houses. They are accepted only on condition that they cause no disturbance, including noise, to the neighbours and no damage, and that the property is left in a state of cleanliness showing no sign of their stay.

Please declare your pets and their number when booking. No pet-specific equipment such as bowls or litter trays is provided.

The security deposit is €500 for “8 min de la plage, 2 de la gare, 15 de St-Nazaire” and €800 for each of the two houses.

If it is still outstanding, you will receive an email the day before arrival asking you to provide it by bank card. You can also pay it by bank transfer at any time before arrival, as agreed.

For stays of fewer than six nights, the card deposit is a preauthorisation: your account is not charged, and the transaction may appear as “pending”, depending on your bank’s terminology.

For stays of six nights or more, the deposit is paid by bank transfer or by a charge to the bank card. After the stay, provided there are no grounds to retain it, notably relating to the condition of the property, it is returned in full: by a transfer for the same amount if originally paid by transfer; or by a transfer for the same amount or a card refund if originally charged to the card.

Yes. For bookings made on this website, you will receive a full refund if you cancel at least:

• 30 days before arrival for “8 min de la plage, 2 de la gare, 15 de St-Nazaire”;
• 14 days before arrival for “Maison à 10 min du centre dans avenue privée !”;
• 5 days before arrival for “Maison avec terrasse plein sud à 7 min de la gare”.

After the deadline for your property, the stay is non-refundable.

For bookings made on this website, the stay is paid by card through Stripe in two instalments: 50% on the day you book, then 50% before arrival.

• 30 days before arrival for “8 min de la plage, 2 de la gare, 15 de St-Nazaire”;
• 14 days before arrival for “Maison à 10 min du centre dans avenue privée !”;
• 5 days before arrival for “Maison avec terrasse plein sud à 7 min de la gare”.

If you book after the balance due date, refer to the amounts and due dates shown when you book.

Yes, but you do not need to deal with it: it is included in the total price of your stay, and we take care of remitting it to the relevant local authority.

Most of the time, you can book from one night, although exceptions may apply depending on the property and dates. Available options are shown when you search.

Stays lasting several months are possible in “8 min de la plage, 2 de la gare, 15 de St-Nazaire” and “Maison à 10 min du centre dans avenue privée !” — feel free to contact us!

Stays lasting several months are not offered in “Maison avec terrasse plein sud à 7 min de la gare”.

No: noise that could disturb the neighbours is not allowed. Parties and events are therefore strictly prohibited at all three properties, each of which has a sound-level monitor.

Property-specific conditions, including restrictions on short stays by local groups, are set out in the rental agreement.

All three properties have an automatic bean-to-cup coffee machine with an integrated grinder!

Both houses also have a filter coffee maker.

Yes, an invoice can be issued for your stay!

If you need it in a company’s name, please select the company option under traveller type just before signing the rental agreement, and enter the billing details.

Yes, for “8 min de la plage, 2 de la gare, 15 de St-Nazaire” and “Maison avec terrasse plein sud à 7 min de la gare”, so please enter the correct number of guests when searching!

For “Maison à 10 min du centre dans avenue privée !”, the accommodation rate does not depend on the number of guests, within the property’s occupancy limit. The total may still vary slightly because tourist tax depends on the number of guests liable to pay it.